It’s tough being an entrepreneur nowadays as there are many factors that can make you think twice about starting a venture. The tough economic conditions are one aspect, but there are several others too. And once the business is up and running, it is another story to make it sustain. Use of latest technology and tools to make things happen and make yourself a notable player in the market.
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| Customer Support |
Success is not as easy as you need to treat your current and prospective customers in a way to win their loyalty. In this blog, I will try to define 2 aspects through which you can easily guess if your business is heading in the right direction. And with the use of latest technology/tool, you can be one step ahead of your competition.
1. A Great Customer Service Experience through FB Messenger
The first thing a customer looks for in case of facing a problem is to lodge a complaint, and this process must be seamless. Use of live chat has been in use for several years now as many customers prefer this over email or phone. The reason is simple: through live chat, customers can get answers for their queries in real-time. Use of Facebook Messenger is one thing that has revolutionized the way companies interact with their customers.
The customers want just a minute or two to get their complaint registered or else they start to get frustrated and angry. With FB Messenger, they can chat with the company’s representative and have a great time in dealing with the problem rather than waiting for an eternity for the reply of an email. Surely, as a customer, you can present your case in detail but that can take time. FB Messenger is one great tool and a win-win situation for both customers and businesses.
2. What makes Customers Unhappy with a Customer Service Experience?
We all know that there can be lags in a system when customers are trying to complain but these must be removed in time. The worst case is when a customer is unable to contact the company on time or his complaint isn’t furnished within the given time slot. This could be disastrous for a company in the long term and even satisfying customers with a delay of more than a few hours in the system can be a headache.
On a phone line, no one likes to get transferred to another person and so on and to tell what has happened to them all over again. We all want to get out problem solved inside a few minutes and expect the first person listening to us will solve. Several times this can’t be the case as the person talking to us may be a third-party customer support representative as his job is to merely transfer the complaint to the concerned person. Of course, the customer can’t understand this, and they become angry.
As a budding entrepreneur, solving the problem of your customers must be your priority. Use of AI-enabled bots can make customers believe that their problem can be solved in a jiffy. Let me offer you an insight as to how these bots are used today and how you can benefit from them.
Use of AI-Enabled Bots for Customer Support
We all confuse a bot, and that too AI-enabled, as something of a robot that can solve our problem in mere seconds as they know everything. For example, if you are Based in Doha and looking for a web design Qatar firm to get a website for your new business, talking to a bot won’t offer you this in mere seconds. What a bot will offer you is the interaction that will leave you fully satisfied that your query has been taken care of. The bot will engage you right from the start, so the experience is one thing that will enable customers thinking that they will get what they are looking for.
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